TERMS & CONDITIONS

Storehouse Botanica, (“We”, “Our” or “Us”) operates the website at www.storehousebotanica.com.au. Access to and use of the Website and the purchase of floral arrangements or other products either through the Website or direct with our store is subject to the following terms.

By using the Website, you are agreeing to these terms and those of our Privacy Policy as available on this Website.

If you do not agree with the Terms and Conditions, you must not purchase any Products through our Website.


PART A: Terms and Conditions for the Sale of Products

General

The Products sold by us are sold on these Terms and Conditions and any additional terms and conditions which may be notified to you at the time of placing your order, for example, promotional terms and conditions.

If you wish to place an order for a Wedding or a Special Event please contact us, as a separate agreement will apply.

If you set up an account to purchase Products, it is your responsibility to keep your account details and password private.

Placing an order

To be able to buy Products you must follow all instructions on the Website or otherwise contact the store directly (refer to Contact Us page). Products containing alcohol will not be sold to individuals under the age of 18 years and will not be delivered to individuals under the age of 18.

Once you have submitted and confirmed your order, we will send an email to the email address you provided, acknowledging receipt of the order, and setting out details of the ordered products or services (Confirmation Email).

We may choose in our absolute discretion not to accept your order for any reason including due to availability of the Products or services ordered.

If, after receiving your order, we are unable to provide all or part of your order for any reason, we may need to cancel your order. We will notify you of this and refund any money paid for the part of the order that we cannot provide.

We will email you to confirm that your order has been delivered.

A contract between us for the purchase of the Products will not be formed until your payment has been approved by us and your credit or debit card has been debited.


Flower Selection

We will endeavour to reflect the style, colour and shape as detailed in any pictures available on our Website or as otherwise agreed to the best of our ability, however, please be aware that flowers and arrangements are all unique and therefore will all vary to some degree.

We will do our best to source the flowers and materials as agreed however sometimes the items requested will not be available or will not be to the standard that we would be comfortable using. In such circumstances, you agree that we may need to substitute a requested flower with another of similar design, colour and equal value.


Payment

You must pay for the order in full at the time of ordering by using one of the payment methods available on the Website or by phone by providing your payment details. Each payment methods are also subject to the terms and conditions of the payment processor, and by proceeding with an order on the Website you expressly warrant you have read, understand and agree to those terms (Processor Terms). We are not a party to the Processor Terms and are not liable to you in any way as a result of the Processor Terms.

If a payment cannot be processed, you will be notified. You will then need to contact the card issuer or payment processor directly and endeavour to resolve the issue directly.

If we do not receive the authorisation that the payment has been processed, we may cancel your order.


Price

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Confirmation Email.

If you place additional or separate orders after receiving the Confirmation Email these will be separate transactions and you may incur additional delivery for such additional orders.

Prices for the Products as shown on the Website include GST or other applicable taxes unless expressed to the contrary, but do not include charges for shipping and handling.

Prices are in Australian Dollars, unless otherwise specified.

Separate charges for delivery and their related GST or other taxes will be identified on the Website.


Delivery

We aim to deliver our Products to you in the timeframes set out in our Shipping Policy or as otherwise advised to you. 

We will try to let you know if we expect to be unable to meet our estimated delivery date or time, but to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late or delayed delivery.

The Products will be at your risk from the time of delivery to the address that you provided. We are not liable for any loss or damage to the Product after delivery.

When you place an order, you provide authority to leave items at the address specified in your Order. If we deem the area unsafe, your order will be returned to us, and you will need to contact us to make arrangements. Orders with alcohol or food items will not be left unattended at an address and orders containing alcohol will not be left with anyone under the age of 18 years in the absence of the recipient. We reserve the right to apply further delivery charges.


Cancellations and Returns

Please refer to our Returns Policy which forms part of these Terms and Conditions.

If you deem the Product provided to be faulty, Storehouse Botanica will replace your good/s or refund your money subject to the following:

1. An email outlining your concerns and with image of product attached is send to [email protected] within 24 hours of receiving the product.

2. The product is returned to Storehouse Botanica within 24 hours.

3. Once we have received the product and are satisfied with your concerns we will either replace the product or issue a refund for the purchase price of the applicable item within 7 days of receiving the returned product.


The Product will NOT be refunded where there has been a change of mind, or after the 24 hour period. Please note: As flowers are perishable, you must care for them. It is the recipient’s responsibility to re-cut and water the arrangement and keep in a safe place away from heating, excessive sunlight and animals.


Correcting Errors

We try to make sure that all descriptions and prices which appear on our Website are accurate however sometimes there may be information that contains typographical errors, inaccuracies, or omissions relating to matters including but not limited to Product descriptions, pricing, availability and offers.  We reserve the right to correct errors in pricing and descriptions and we reserve the right to refuse or cancel any order if any information on the Website is inaccurate at any time without prior written notice (including after you have submitted your order).


PART B: General Terms and Conditions

Changes to the Terms of Use

We may amend these Terms of Use from time to time with or without further notice to you and without giving you any explanation or justification for such change. Amendments will be effective immediately upon being published on this Website.

You should check this page regularly to ensure you are aware of our current Terms of Use.

Your continued use of this Website constitutes your acceptance to these Terms, including any amended Terms as and when they are published on this Website.


Unavailability of Website

Access to this Website is permitted on a temporary basis. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website for business or operational reasons.


What you must not do on our Website

You may only use this Website for lawful purposes and in accordance with these Terms and Conditions. You must not misuse this Website and you agree that you will not:

  • reproduce, distribute, re-transmit, re-post to any other Website, or “frame” on any other website, the Website or the materials contained in the Website, or link to our Website in a way that damages us or implies that you are associated, affiliated with, endorsed or approved of by us, when we have not agreed to you doing so, or otherwise in a manner that infringes our rights or is contrary to law;
  • corrupt any data or knowingly send a virus or other disabling features including using trojan horses, or programming routines that may damage our Website;
  • infringe any other person's proprietary rights;
  • annoy, harass, or defame other users, or send any unsolicited advertising or promotional material, commonly referred to as "spam"; or
  • attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.


Linked sites

This Website may contain links to other websites (Linked Sites), which are not operated by us. We do not control the Linked Site and we are not responsible for the information on any Linked Site. The existence of a link to other sites does not imply any endorsement by us of the contents of the linked site. You must decide if the Linked Sites are suitable for you.


Linking to this Website

If you wish to establish a link to this Website, you must first seek our approval. If we agree to your proposed link, you must comply with any terms and conditions imposed by us as a condition of such agreement.


Intellectual property

Unless we state otherwise, we own or licence all intellectual property rights on our Website and using our Website does not transfer any of these rights to you.

The Website content is protected by intellectual property laws and treaties around the world. All such rights are reserved by us and our licensors.

You may store, print, and display the content supplied solely for your own personal and non-commercial use. You are not allowed to publish or reproduce, in any format, any of the content supplied to you or which appears on this Website, and you may not use any content for any business or commercial purposes unless we agree.


Disclaimers

You use and access our Website at your own risk. To the maximum extent allowed by law, we make no representations or warranties about our Website or the content of the Website including:

  • the content supplied by this Website is provided on an “as is” and “as available” basis. We make no representation about the accuracy, reliability, adequacy, completeness or timeliness of the content or that it is suitable for any particular purpose;
  • we cannot guarantee that our Website will be secure; and
  • we cannot guarantee that access will be uninterrupted, error-free or virus-free.


Liability

To the maximum extent allowed by law, we exclude any liability suffered by you or any third party in connection with your use of our Website or any of its content or any loss or corruption of data.

To the maximum extent permitted by law, under no circumstances will we be responsible for any consequential or indirect loss, suffered by you or any third party in connection with the Website, our Products or services or these Terms and Conditions.

Certain laws such as the Australian Consumer Law contain guarantees that protect the purchasers of goods and services in certain circumstances (“non excludable consumer guarantees”). Nothing in these Terms and Conditions or in our Refunds Policy alters any protection available to you under the Australian Consumer Law.

Our liability to you under or in connection with these Terms and Conditions, our Products or a breach of any non-excludable consumer guarantee is limited, at our option, to resupplying the goods or re-performing the services or the cost of resupplying the goods or performing the affected part of the services again. Where the Australian Consumer Law applies and there is a major failure in the goods or services, we will provide you with another remedy as required by the Australian Consumer Law.


Indemnity

To the maximum extent allowed by law, you must indemnify us for any loss or damage you cause us arising out of or relating to your breach of these Terms and Conditions, your breach of applicable laws or your use of the Website or Products.


Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination.

We may terminate access to the Website at any time without giving any explanation or justification for the termination of access, and we have no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Website.


Other Terms

By using this Website and purchasing any Products you warrant that you are over 18 years old or have obtained the consent of your parent or guardian if you are under 18 years of age and have the capacity to enter into a legally binding contract with us. If you access our Website from outside Australia, you do so at your own risk and you are responsible for following applicable laws where you access our Website.

We have the right, in our absolute discretion, to amend, remove or vary any page of this Website at any time and without notice.

A term or part of a term of these Terms and Conditions that is illegal or unenforceable may be severed from the Terms and Conditions and the remaining terms or parts of the terms under the Terms and Conditions continue in force.


Questions

Our contact details are:

Address: 1 Humphrys Street Junee NSW 2663

Email: [email protected]


These Terms and Conditions were last updated on 27th August 2024